PRIVACY NOTICE
At Ioanna Ntenti Nutrition, safeguarding your privacy is our utmost priority. We meticulously collect and handle only the necessary information for delivering our services or fulfilling your specific requests.
This document explains how we use your information, who we might share it with, and how we keep it safe. It doesn't cover everything, but we'll give more details if you ask. Just email us at www.ioannawellbeing.com
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Who we are
Ioanna Ntenti Nutrition acts as the data controller and assumes responsibility for your data. Throughout this privacy notice, we are referred to as 'we,' 'us,' or 'our.
You can contact us at:
Email address: ioannawellbeing@gmail.com
Postal address: 2 Jubilee Place, SW3 3TQ London, UK
What we do​
Ioanna Ntenti Nutrition provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice.
How we obtain your data​
You provide us with personal data in the following ways:
- By completing a nutritional therapy questionnaire
- By signing a terms of engagement form
- During a nutritional therapy consultation
- Through email, over the telephone or by post
- By taking credit cards and online payment
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This may include the following information:
- basic details such as name, address, contact details and next of kin
- details of contact we have had with you such as referrals and appointment requests
- health information including your previous medical history, dietary, lifestyle, supplement and medicine details, biochemical test results, clinic notes and health improvement plans
- GP contact information
- Bank details
We use this information to provide you with direct healthcare. This means that the legal basis of our holding your data is for legitimate interest. Following the completion of your healthcare, we retain your data for the period defined by our professional association BANT and registrant body, the Complementary & Natural Healthcare Council (CNHC). This enables us to process any complaint you may make. In this case, the legal basis of our holding your data is for contract administration.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with direct healthcare. This means that the legal basis of our holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
How we use your data​
We act as a data controller for the use of your data to provide direct healthcare. We also act as a controller and processor regarding the processing of your data from third parties such as testing companies and other healthcare providers. We act as a data controller and processor regarding the processing of credit cards and online payments.
We undertake at all times to protect your data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the UK General Data Protection Regulation (UK GDPR) concerning data protection. We will also take reasonable security measures to protect your data storage.
We may use your data where there is an overriding public interest in using the information e.g. to safeguard an individual or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
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Sharing your information​
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent except for the following categories of third parties:
- Our registrant body, CNHC, and our professional association, BANT, for the processing of a complaint made by you
- Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential
- Anyone to whom we may transfer our rights and duties under any agreement we have with you
- Any legal or crime prevention agencies and/or to satisfy any regulatory request (eg, by CNHC) if we must do so or if the law allows us to do so
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We may share your information with supplement companies and biochemical testing companies as part of providing you with direct healthcare. We will not include any sensitive information
We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
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We may share your case history in an anonymised form with our peers for professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
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Your rights​
Every individual has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a subject access request in writing to ioannawellbeing@gmail.com Under special circumstances, some information may be withheld. We shall respond within 20 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
- Sources from which we acquired the information
- The purposes of processing the information
- Persons or entities with whom we are sharing the information
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You have the right, subject to exemptions, to ask to:
- Have your information deleted
- Have your information corrected or updated where it is no longer accurate
- Ask us to stop processing information about you where we are not required to do so by law or per the BANT and CNHC guidelines.
- Receive a copy of your data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller, without hindrance from us.
- Object at any time to the processing of personal data concerning you.
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We do not carry out any automated processing, which may lead to automated decisions based on your data.
You can see more about these rights at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/
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If you would like to invoke any of the above rights then email us at ioannanwellbeing@gmail.com
You won't be charged for accessing your data or exercising any other rights. However, if your request is deemed unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply. To confirm your identity and ensure your data's security, we might ask for specific information. This helps prevent unauthorized disclosure. If necessary, we may reach out for additional details to expedite our response. We aim to address all legitimate requests within a month. If your request is complex or multiple, it might take longer. In such cases, we'll keep you informed of any delays.
Data security​
We have implemented robust security measures to safeguard your data, preventing accidental loss, unauthorized access, alteration, or disclosure. Moreover, we restrict access to your data to authorized personnel, including employees, agents, contractors, and relevant third parties, who require such information for legitimate business purposes. These parties are bound by confidentiality obligations and process your data solely according to our instructions.
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How long do we retain your confidential information ​
All records held by Ioanna Ntenti Nutrition will be kept for the duration specified by guidance from our professional association BANT, our accredited body, the CNHC and will be in line with the requirements of our Professional Indemnity Insurance.
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Website technical details
We utilize Google Analytics to track website visitors, gathering basic data about your device, viewed pages, and site entry points. Rest assured, this information remains anonymous and is not utilized for personal identification.
The information gathered from our analytics software aids us in comprehending and overseeing our website's performance. If you prefer not to be tracked by Google Analytics on any website, you can opt-out by visiting: http://tools.google.com/dlpage/gaoptout
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Third-Party Links​
Our website may contain links to external websites, plugins, or applications. Clicking on these links or enabling connections may result in third parties collecting or sharing data about you. We do not govern these third-party websites and bear no responsibility for their privacy policies. We recommend reviewing the privacy notice of every website you visit when you leave our site.
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Cookies ​
Our website utilizes cookies to distinguish you from other users, enhancing your browsing experience and enabling us to refine our site. By continuing to browse, you consent to our cookie usage. Please be aware that third parties, such as advertising networks and external service providers like web traffic analysis services, may also employ cookies, beyond our control. These cookies typically fall into the categories of analytical/performance or targeting cookies.
You can adjust your browser settings to block some or all cookies. However, this may impact the functionality of our site and services.
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Analytics​
Like most websites, we make use of analytics software to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.
Complaints
If you have a complaint regarding the use of your data then please contact us by writing to the email ioannawellbeing@gmail.com and we will do our best to help you. If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them at 01625 545745 or 0303 1231113.
We kindly request that you reach out to us initially in case of any complaints, allowing us the opportunity to address and resolve them for you.
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Updates to this policy
We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in June 2024.